Below are our Terms and Conditions; please read these carefully. As our guests, having booked a reservation on our website you are agreeing to abide by them.
The terms ‘we’, ‘our’ and ‘us’ means Stag Lodges.
ARRIVAL / DEPARTURE
Your lodge will be available from 2pm on the day of your arrival, we may not be able to accommodate you if you arrive early as we will be busy getting everything ready for your stay. Please make sure to arrive before 7pm so we can show you where everything is.
Please vacate your lodge by 10am on the day of your departure, this is to allow us enough time to change over before the next guests and adhere to Covid standards.
CANCELLATION POLICY
If it becomes necessary for you to cancel your booking please tell us immediately. If you cancel 14 days prior to your arrival date all your monies will be returned.
If you cancel within 14 days but prior to 48 hours of your arrival date we will return 50% of your monies.
If you cancel within 48 hours of your arrival date all monies will be forfeited. (Covid-19 update: If Government advice requires us to close the site you will receive a full refund. If you or any member of your party receive a positive COVID-19 test, are showing symptoms or are coming from an area with lockdown restrictions in place, we will be more than happy to move your booking to a later date.)
Cancellation insurance is available but will be a third party arrangement and does not involve us in any way. We strongly advise that you take out insurance if you are arranging any booking.
Force majeure on the side of Stag Lodges exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Stag Lodges including threat of war, staff strikes, blockades, fire, floods and other disruptions or events.
Stag Lodges are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.
If we are made aware or discover that the nature of your booking is inaccurate and/or contravenes our booking conditions we may without liability cancel your booking without a refund to you.
CLOSURES
Stag Lodges reserves the right to close the site at short notice. No refund will be given if the site is unable to open due to extreme weather and if we feel the venue has become unsafe but alternative dates will be offered for your booking to be set against. If Stag Lodges is forced to close due to technical/maintence issues, a full refund will be given or an alternative booking date if preferred. Stag Lodges cannot be held responsible for any consequent inconvenience or costs incurred.
OCCUPANCY
Occupancy of a lodge must not exceed 5 people we reserve the right to decline accommodation and/or ask you to leave the site at any time if your numbers exceed this. The booking will then be deemed cancelled with full loss of payment.
We don’t allow anyone on site who is not staying with us, unless this has been specifically requested prior to your stay and we have agreed to it under the specific circumstances.
AGE RESTRICTIONS
Guests must be 18 years or older to book without a parent or legal guardian.
Our lodges sleep up to 5 persons. Anyone under the age of 18 must be accompanied by an adult. No more than three children under the age of 17 may stay in the same lodge at the same time. For three children or less a parent or legal guardian must be present at all times.
GROUPS
It is the right of Stag Lodges to refuse group bookings if we feel they may be detrimental to our other guests. Group bookings are accepted, with the exception of all-male groups.
Hen parties are accepted but they must book both lodges for the same dates and duration. Unfortunately, we do not accept “Stag do” group bookings.
The Management reserves the right to change or cancel any group bookings.
The person booking, when booking on behalf of other people, is responsible for disseminating the appropriate information to those persons. For example, these Terms and Conditions, and the information given on arrival.
NOISE AND GUEST BEHAVIOUR
Please keep noise to a minimum between 10pm and 8am. Please do not play amplified music of any sort.
You and your invitees undertake that you will behave in a proper, appropriate and legal manner with due respect to us, our other guests on site, our employees or agents, the site, property, animals, neighbours and any third parties on our property. If you or any of your invitees behave inappropriately or improperly (of which we shall be the sole and final judge on our site) or illegally, we reserve the right (with or without the intervention of the police depending on the nature of the behaviour) to ask you and/all of your invitees (at our sole discretion) to leave the site before the end of the booking period. No refund will be given in these circumstances. In addition, we reserve the right to sue or charge you and/or any of your invitees for any loss, damage or injury caused to us, our lodges, properties, any animals or other property owned by us or our other guests/third parties and/or their property.
DAMAGE
If you cause any damage to your Lodge or elsewhere on the farm during your stay please inform us immediately so that we can inspect the damage and let you know as soon as possible what the result will be.
We reserve the right to charge guests for any damage caused to your lodge, to the site in general. Any damage or breakages which may occur must be reported. Small accidental damages or breakages of a minor nature will not normally be charged but you are required to report all breakage and damage to the owners at the time or before you depart.
We reserve the right to make an additional charge for cleaning if the lodge is left unreasonably dirty.
CHILDREN
Stag Lodges welcomes families, and we pride ourselves in providing a good environment for children.
We are, however, a working farm with various animals and occasionally farm machinery. While we take every care to keep you safe, accidents can happen and it is your responsibility to supervise your children. You must always make sure your children are safe, and if they leave the lodge they must be accompanied by an adult.
FIRE PIT
Please be aware that open fires are a hazard, particularly near wooden buildings and you should therefore use them responsibly. A lit fire must never be left unattended. The fire pits must never be moved, and never moved into or near the lodges
WE DO NOT ALLOW GROUND FIRES.
PETS
No pets are permitted at Stag Lodges.
WARNING
Please remember you are staying on a farm with live animals and other hazards. Some of the lodge equipment can be dangerous if misused. The proprietor accepts no liability for any accident, injury, loss or damage sustained by any resident, their family, visitors, animals, vehicle or personal effects however caused.
We do not accept any liability for any damage, loss or injury to any member of your party or your possessions whilst on site. By booking to stay at Stag Lodges you agree to be responsible for your children and their care.
BELONGINGS
Stag Lodges accept no liability for any belongings left on site at any time, including but not limited to within the lodges and cars. If you have valuable items that you wish to leave in a secure place please let us know and we will store these for you at your own risk.
SMOKING
Smoking is not permitted inside the lodges under any circumstances. Smoking outdoors is permitted but please collect any cigarette butts and dispose of them appropriately.
COMPLAINTS
Any complaints must be made known to us immediately. No complaints will be entertained at the end of the stay or after the guest has departed.